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Support Tiers

Each tier builds on the previous one. Start with guardrails, progress into managed infrastructure, and evolve into a strategic partnership as your AWS footprint grows.

Tier 0 – Guardrails & Onboarding

Initial AWS setup, security guardrails, tagging, and account structure so you can adopt AWS safely.

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Tier 1 – Advisory & Cost Monitoring

Limited hours with a solutions architect, cost overrun monitoring, and escalation management.

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Tier 2 – Infrastructure MSP

Operational support for core AWS services across compute, storage, networking, databases, and security.

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Tier 3 – Full MSP

End-to-end management of AWS infrastructure and supporting components such as event buses and CI/CD.

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Tier 4 – Strategic Partner

Full-stack support including enterprise applications, roadmap alignment, and co-innovation on AWS.

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