Support Tiers
Each tier builds on the previous one. Start with guardrails, progress into managed infrastructure, and evolve into a strategic partnership as your AWS footprint grows.
Tier 0 – Guardrails & Onboarding
Initial AWS setup, security guardrails, tagging, and account structure so you can adopt AWS safely.
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Tier 1 – Advisory & Cost Monitoring
Limited hours with a solutions architect, cost overrun monitoring, and escalation management.
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Tier 2 – Infrastructure MSP
Operational support for core AWS services across compute, storage, networking, databases, and security.
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Tier 3 – Full MSP
End-to-end management of AWS infrastructure and supporting components such as event buses and CI/CD.
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Tier 4 – Strategic Partner
Full-stack support including enterprise applications, roadmap alignment, and co-innovation on AWS.
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